Shipping Policy

Last updated: 14 September 2026

Thank you for shopping with adsseller.co.uk. This Shipping Policy explains where we deliver, how orders are processed and what you can expect after placing an order.

1. Delivery areas

We currently deliver to:

UK mainland only

Some locations, including Northern Ireland, the Scottish Highlands, offshore islands, the Isle of Man and the Channel Islands, may have different delivery times or charges. Any available delivery options and applicable charges will be displayed during checkout.

We currently do not offer international delivery unless an international delivery option is specifically shown at checkout.

2. Order processing

Orders are normally processed within 5-9 business days after payment has been successfully received.

Business days are Monday to Friday, excluding UK bank holidays.

Orders placed during weekends or bank holidays will begin processing on the next business day. Processing may take longer during busy periods, promotional events or seasonal holidays.

You will receive an order-confirmation email after placing your order. This confirms that we have received your order but does not confirm that it has been dispatched.

3. Estimated delivery times

Our estimated standard delivery time is:

5-9 business days after dispatch

Delivery estimates begin from the date of dispatch, not the date the order was placed.

Delivery times are estimates and are not guaranteed unless we have expressly agreed to deliver your order by a specific date. Weather conditions, courier disruption, public holidays and other circumstances outside our reasonable control may cause delays.

Unless a different delivery period has been agreed with you, we will deliver your order without undue delay and within 30 days of your order being accepted.

4. Shipping charges

Available delivery services and charges will be displayed at checkout before you complete your purchase.

Shipping charges may depend on:

Your delivery location.
The size or weight of the parcel.
The delivery service selected.
Any free-delivery promotion applying to the order.

You will not be charged a delivery fee that was not disclosed before completing your order.

5. Dispatch confirmation and tracking

When your order has been dispatched, we will send you a dispatch-confirmation email.

Where tracking is available, the email will include a tracking number or link. Tracking information may take some time to become active after the courier receives the parcel.

Not every delivery service includes full tracking.

6. Providing the correct delivery address

You are responsible for checking that your delivery name, address and postcode are complete and accurate before submitting your order.

If you notice an error, contact us as soon as possible at sales@adsseller.co.uk. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

We are not responsible for delays caused by incomplete or inaccurate information provided by the customer. If a parcel is returned to us because of an incorrect address or failed delivery, we will contact you to discuss redelivery or a refund, subject to any reasonable costs and your statutory rights.

7. Missed or failed deliveries

If nobody is available to receive the parcel, the courier may:

Attempt delivery again.
Leave instructions for rearranging delivery.
Deliver the parcel to a collection point.
Leave the parcel in another location authorised by you.

Please follow the instructions provided by the courier. Parcels that are not collected or successfully delivered may be returned to us.

8. Delayed orders

If your order has not arrived within the estimated delivery period:

Check the tracking information, if available.
Check whether the courier left a delivery notice.
Confirm that the delivery address on your order is correct.
Contact us at sales@adsseller.co.uk

We will investigate the delivery with the courier and provide an appropriate resolution.

If we cannot deliver within the agreed period or within the period required by law, you may have the right to cancel your order and receive a refund.

9. Lost parcels

If tracking shows no progress or you believe your parcel has been lost, please contact us.

We will investigate with the courier. Depending on the circumstances and product availability, we may arrange a replacement or provide a refund.

We remain responsible for the goods until they are delivered to you or to another person identified by you to receive them, except where you independently arrange a courier that we did not offer.

10. Damaged parcels or incorrect items

Please inspect your order after delivery.

If the parcel or product arrives damaged, or you receive an incorrect item, contact us as soon as reasonably possible at sales@adsseller.co.uk and provide:

Your order number.
A description of the problem.
Photographs of the item and packaging, where possible.

We will review the matter and arrange an appropriate solution. Your statutory rights regarding faulty, damaged or incorrectly supplied goods are not affected.

11. Orders containing multiple products

Products in the same order may occasionally be dispatched separately. If this happens, you may receive more than one parcel, tracking number or delivery.

You will not be charged additional delivery fees because we have chosen to split an order.

12. Changes and cancellations

Contact us immediately if you wish to change or cancel an order.

We will try to accommodate your request, but we cannot guarantee changes or cancellations after processing or dispatch has begun.

If the order has already been dispatched, you may need to follow the procedure in our Returns and Refund Policy. This does not affect your statutory cancellation rights.

13. Pre-orders

Where a product is offered for pre-order, the estimated dispatch or delivery period will be stated on the relevant product page.

If the expected date changes significantly, we will contact you and provide available options, which may include continuing with the order or cancelling it for a refund.