Frequently Asked Questions

Welcome to the adsseller.co.uk Frequently Asked Questions page. Here you can find answers about ordering, payments, delivery, returns and contacting us.

About Our Store

What is adsseller.co.uk?

adsseller.co.uk is an online retail store offering a selection of products to customers in the United Kingdom. Our aim is to provide a straightforward, secure and reliable shopping experience.

Are the products shown online available?

Products are subject to availability. Although we regularly update our inventory, an item may occasionally become unavailable after an order is placed.

If this happens, we will contact you and offer an appropriate option, which may include waiting for the item, choosing an alternative with your agreement or receiving a refund.

Ordering

How do I place an order?

To place an order:

Select the product you want.
Choose any available options, such as size, colour or quantity.
Add the product to your basket.
Proceed to checkout.
Enter your delivery and payment information.
Review and submit your order.

You should receive an order-confirmation email after completing checkout.

Can I place an order without creating an account?

If guest checkout is available, you can place an order without creating an account. Creating an account may allow you to view orders and save your details for future purchases.

Can I change or cancel my order?

We will try to help, but we cannot guarantee changes or cancellations after an order has entered processing or been dispatched.

If the order has already been dispatched, you may need to receive it and follow our Returns and Refund Policy.

Why haven’t I received an order confirmation?

Please check your spam or junk folder first. Also confirm that you entered the correct email address during checkout.

If you still cannot find the confirmation, contact us with your name, delivery postcode and approximate order time.

Can I order an item that is out of stock?

Products marked as out of stock cannot normally be ordered unless a pre-order or back-order option is displayed.

Product availability may change, so please check the product page again later.

Payments

Which payment methods do you accept?

The available payment methods are displayed during checkout. These may include major debit cards, credit cards and other payment options supported by Shopify.

Is payment secure?

Payments are processed securely through Shopify and our selected payment providers. We do not normally receive or store your complete payment-card details.

When will I be charged?

Payment is generally taken or authorised when you submit your order. Your bank may display an authorisation before the payment is fully completed.

Are there any additional charges?

The product price, applicable taxes, delivery charges and other mandatory costs will be displayed before you complete your purchase.

We will not add an undisclosed delivery charge after your order has been submitted.

Why was my payment declined?

Payments may be declined because of:

Incorrect card or billing information.
Insufficient funds.
Bank security checks.
An expired card.
A payment-provider technical issue.

Please check your information or contact your payment provider. You may also try another available payment method.

Delivery

Where do you deliver?

We currently deliver to UK mainland.

Availability, delivery times and charges may differ for Northern Ireland, the Scottish Highlands, offshore islands, the Isle of Man and the Channel Islands. The delivery options available for your address will be shown at checkout.

How long does delivery take?

Orders are normally processed within 5–9 business days].

Standard delivery normally takes approximately 5-9 business days

Business days are Monday to Friday, excluding UK bank holidays. Delivery may take longer during busy periods, severe weather, courier disruption or public holidays.

How much does delivery cost?

Delivery charges are calculated and displayed during checkout. The amount may depend on your address and the size, weight or value of your order.

If a free-delivery promotion is available, its conditions will be displayed on the website.

How can I track my order?

If tracking is available, we will include a tracking number or link in your dispatch-confirmation email.

Tracking may take some time to update after the courier receives your parcel. Not every delivery service provides full tracking.

What should I do if my order is delayed?

First, check your tracking information and look for any delivery notice from the courier.

If the estimated delivery period has passed, contact us at admin@adsseller.co.uk with your order number. We will investigate the delivery with the courier.

What happens if I provide the wrong address?

We may be able to correct it before dispatch, but we cannot guarantee changes after processing has started. If a parcel is returned because of an incorrect or incomplete address, we will contact you to discuss redelivery or a refund.

What happens if I miss the delivery?

The courier may attempt delivery again, leave instructions, deliver to a collection point or use another delivery option authorised by you.

Please follow the courier’s instructions promptly. Uncollected parcels may be returned to us.

Why did I receive only part of my order?

Products may occasionally be dispatched separately. This means your order could arrive in more than one parcel.

Check your dispatch emails for separate tracking information. Contact us if all parcels have not arrived within the estimated delivery period.

Returns and Refunds

Can I return an unwanted product?

UK consumers generally have the right to cancel most online purchases within 14 days after receiving them, subject to legal exceptions.

You must notify us before returning a product. Please review our Returns and Refund Policy for instructions, eligibility requirements and applicable return costs.

Are any products excluded from change-of-mind returns?

The statutory change-of-mind right may not apply to certain products, including:

Personalised or made-to-order products.
Products that expire or deteriorate quickly.
Sealed hygiene or health-protection products after the seal has been broken.
Other products legally excluded from cancellation rights.

These exceptions do not remove your rights when a product is faulty, damaged or not as described.

Do I have to pay return postage?

For a change-of-mind return, you may be responsible for the return-delivery cost if this was explained before purchase.

If a product is faulty, damaged, incorrect or not as described, we will provide an appropriate solution in accordance with your statutory rights.

How long will my refund take?

After a refund is approved, it will be issued to your original payment method within the legally required period.

Your bank or payment provider may need additional time to display the funds in your account.

Can I exchange a product?

In some cases, the quickest option may be to return the original product and place a new order.

What should I do if my order arrives damaged?

Your order number.
A description of the damage.
Clear photographs of the product.
Photographs of the external and internal packaging, where possible.

Please keep the product and packaging until we have reviewed the issue.

What should I do if I receive the wrong product?

We will investigate and arrange an appropriate replacement, return or refund.

Discounts and Promotions

How do I use a discount code?

Enter the discount code in the appropriate field during checkout and apply it before submitting payment.

Discount codes generally cannot be applied after an order has been completed.

Can I use more than one discount code?

Unless a promotion states otherwise, only one discount code can be used per order. Discount codes may have expiry dates, minimum-spend requirements or product exclusions.

Privacy and Customer Support

How do you use my personal information?

We use personal information to process orders, arrange deliveries, provide customer support, prevent fraud and operate our store.

Please read our Privacy Policy for complete information about how we collect, use and protect personal data.

How can I contact you?

For questions about products, orders, delivery or returns, contact:

Store: adsseller.co.uk
Email: admin@adsseller.co.uk
Website: https://adsseller.co.uk/

When contacting us about an existing purchase, please include your order number so we can assist you efficiently.

FAQs